Delivery Information

At Roebuck & Sons we offer next day delivery, named day delivery and bulk delivery services to help you get everything you need for your DIY project, direct to your door. Find out more about our delivery services, charges and where we deliver to.

 delivery charges


ServiceCharge
Next Day DeliveryStandard delivery:
£5, free for orders over £50

Sunday delivery:
£5, in addition to Standard delivery charges
Named Day DeliveryStandard delivery:
£5, free for orders over £50

Large delivery:
For orders containing larger items
£10, free for orders over £250
Bulk DeliveryBulk delivery:
£30, free for orders over £350

delivery services


ServiceDetails
Next Day Delivery
  • Next day delivery as standard for thousands of products
  • Order by 7pm (4pm on Sunday) for next day delivery
  • Sunday deliveries available to mainland UK
  • If next day doesn’t suit you, you can select another date within the next two weeks during checkout
  • Named Day Delivery
  • For orders that are larger than parcel we offer a named day delivery service
  • Delivery times range from 3 days to 5 weeks; we’ll tell you on each product page
  • During checkout we’ll give you an exact delivery date and if that doesn’t suit you can select another date
  • For some items we can’t give you an exact date during the checkout, you will receive a phone call, email or text message to arrange a convenient delivery date
  • Bulk Delivery
  • During checkout choose an available delivery date that suits you
  • Receive a call from the driver when on route
  • Minimum order value of £100 across any combination of bulk delivered products
  • You'll receive a text message the evening before delivery confirming a 2 hour delivery window
  • Our bulk delivery service excludes islands (excl. Ireland)
  • Same Day Delivery
  • If it’s in stock, we can deliver most items on the same day Mon-Fri subject to the following restrictions:
  • Order by 4pm Monday – Friday for delivery between 8am – 7pm after 1 hour of purchase, or at a time to suit you.
  • Delivery charges apply. Within 5 mile radius of store £10, Within 10 mile radius of store £15, orders over £250 delivered free
  • Load limit = 25kg per item, max 200kg load; 1m x 1.2m x 1m cube. A signature will be required
  • your bathroom delivery

    Your bathroom delivery process is explained in our helpful guide which will tell you all you’ll need to know.*

    ordering more than one item

    • If you are ordering more than one item, please be aware that items may not be delivered together. Check the details provided at the checkout.
    • If you are ordering items for a bathroom suite, your items may be grouped together and delivered on the longest timescale shown.
    • If your order contains large delivery items, as well as standard delivery items, you’ll be charged for large delivery. If your order contains bulk delivery items, as well as standard and/or large delivery items, you’ll be charged for bulk delivery. Your order will only have one delivery charge.

    remote delivery locations

    • Please note that delivery to some rural postcodes may take longer, or be subject to restriction - check our delivery restrictions page for details.
    • We are unable to deliver to Scottish islands, Isles of Scilly, Jersey, Guernsey and BFPO addresses.

    what happens at your front door

    • The majority of our products will be delivered to your front door.
    • Some items are delivered to kerb-side (the street outside your home) or to a ground floor room of your choice. If this is the case, we’ll let you know at checkout, it is not possible to change this.
    • You will need to be in to receive your delivery, and a signature may be required.
    • If you’re not in when we try to deliver, we’ll leave a card letting you know how to rearrange delivery for a suitable time.

    returns and cancellations

    • It is not possible to amend or cancel orders placed for next day delivery due to the limited time between the order being placed and being dispatched for delivery.
    • Products can be returned to any Roebuck & Sons store, whether bought in-store or online. If you need to return your order for any reason, please check our returns and refunds page for more information.

    made to measure products

    • We’ll let you know how long it will take for your product to be manufactured and delivered on the product page.
    • Your delivery date will be confirmed once we have received all dimensions and other details required to begin manufacture.

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